Frequently Asked Questions

Do you charge a delivery/pick-up fee?

We charge a small fee, which is based on mileage from our location to your venue. You can view the delivery fee in our online ordering system, or by calling, emailing or chatting with us.

If we would like our items early to set up before the event is there an additional fee?

Nope! We understand that timelines can be tight the day of an event and we want you to have time to get set up. You may have your items up to two days before your event (ie. Thursday for a Saturday event) for no additional fee as long as the items aren’t already reserved during those days. We can also accommodate events requiring same-day delivery and pick-up, including weekend days.

Do you charge extra to set up or tear down items?

Many of our clients opt to have items delivered a few days in advance so they can take advantage of setting up their items for free. We do offer a set up and tear down service for $1.00 per item if desired. Stacking chairs, farm tables and dance floors include complimentary set up and tear down service as these product require special care by our staff.

How early should I reserve?

Our service is very popular and items to tend to get booked up, especially during the peak months of May, June, September and October. If you’re considering renting items from us it is never to early to reach out and begin discussing your event. If you want to move forward but don’t have exact counts yet that’s okay! We just ask for your best estimate at the time of booking and we can adjust your final numbers once your RSVP’s have been received. Final numbers can be given up to one week prior to your event and you’ll only pay for the items you specify at the time that you provide your final counts.

How should I reserve?

There are multiple ways to make a reservation. You can reserve immediately by using our online ordering system under the “shop” tab. For more personalized service, you can also place your order with one of our staff members by calling, emailing, chatting or using our contact form! If you want to see our items in person you can also schedule an appointment to see our showroom and discuss your event with a staff member there.

So I can reduce my numbers?

Absolutely, in fact most of our clients do! We just require counts to be finalized one week prior to your event to allow time for your order to be prepped for delivery. Don’t stress about this, our staff will remind you about the upcoming deadline as it approaches! In the end, you’ll only pay for the items specified in your final count. In other words, if you book 200 chairs a year in advance and only need 150, no problem! In that scenario you would be charged for 150 chairs- no hidden fees whatsoever!