Frequently Asked Questions

Contact Questions

When can I get in contact with you?

Office hours are Monday through Friday, 8:00am-4:00pm. Seasonal hours may vary. Contact us at and we will get back with you as soon as possible!

Where are you located?

The exact address for our location is 200 N 2nd St, Dillsburg, PA 17019. Our office is by appointment only. Please contact us to schedule an appointment!

Our store is a bit tricky to find! We are located between R&S Fence Company, The Spalon, Inc., and right across from the Five Star Car Wash.

Below is a picture of where our store is located, different route options, and where to park!
Map with our parking area.

Delivery/Pickup Questions

When do you deliver orders?

The delivery team usually delivers rental items 1-3 days before the event and picks up 1-3 days following the event. Our routing manager solidifies the schedule about a week before the event date. When you place an order with us, please let us know as soon as possible if you need specific delivery/pickup days, call ahead service, or special drop off instructions.

Is there a delivery/pickup fee?

Delivery fees are based on the mileage from our location to your venue. Fees are subject to change due to the rising costs of fuel. Thank you for understanding!

To get an estimate, you can place items in your cart and select the “delivery” option to add your address, or you can contact us via email!

In-store pickup of your order is FREE. Some items may not be available for pickup, please contact us for more information!

Can you deliver to a building with more than one story for an event?

Because of our extensive inventory options and specialty setup, we can only accommodate ground level delivery of rental items. Special accommodations can be discussed if the building has a service elevator that we have permission to use. This may incur an additional labor fee.

How far do you deliver?

The A to Z delivery team services the south-central Pennsylvania area; 40-50 miles from our location in Dillsburg. See more about our delivery service area here! We reanalyze our delivery radius at the end of every season, so stay tuned for updates!

What do I need to know about in-store pickups?

You can pick up your items 1-2 days before the event. For example, if your event is on a Saturday or Sunday, you may pick up your items the Thursday or
Friday before. Pick up days for event dates throughout the week will be discussed when you place the order.

We require all items to be returned the Monday after the event. If you need to return items over the weekend, please let us know! If you need an extra day to return, we may be able to accommodate that, but that option is not always available.

When arriving at our store, please check in at the office first. We will need to confirm your name and assign a card on file for the order before we can release the items to you. Please have this card ready when you arrive.

Please take into account the size of your order and the size of the vehicle you will be bringing to pick up your items. This will make the process a lot easier for you! If you’re not sure what size vehicle you will need, please ask us!

Our office staff will be on site to help you with your order as much as we can, but we ask that you bring some extra helping hands along for the pickup, if you have someone available! Thank you for your consideration!

Order Questions

How early should I reserve items for my event?

It is never too early to reach out and begin discussing your event! If you don’t have exact counts yet, no worries! Rule of thumb is to go with your highest possible guest count and reserve enough for that many. Reason being, as time goes on and items get reserved, the possibility of adding items closer to your event date depends on what is left in stock. You can change counts up to 8 days before your event date. Within a week of your event, we require final counts in order to prep your items for delivery or pickup!

How do I place an order?

Browse our rental items here! When you find an item you would like to rent, change the quantities as needed and select “add to cart”. Choose in-store pickup or delivery, proceed to checkout and enter your information. Follow the prompts as given. We will be in contact via email with item availability and more details regarding your order!

You can also fill out a contact form and our office team will help you with the ordering process!

How do I add or delete items from my existing order?

Please do not create a new order if you need to add items. Contact us via email with all changes that need to be made and we will take care of those adjustments on our end!

Linen Questions

Why can’t I view the prices on some of the linens?

We get all of our linens through a linen supplier, so if you would like a specialty fabric, please reach out to us via email! Let us know the quantity, fabric, and size you need and we would be happy to give you a quote!

What size linens should I get for the tables I need?

Towards the bottom of the linens page, there is a sizing chart available for your convenience! That will help guide you to choose what sizes you need! If you have any questions about what to choose, or don’t see the right table size on the chart, please contact us – we are happy to help!

Setup/Teardown Service Questions

Is there an additional fee for early setup?

There are no additional fees for early set up. We understand that timelines can be tight the day of an event and we want you to have plenty of time to get ready! We can deliver your order 1-3 days before the event. If you have chosen in-store pickup, you can pick up your order 1-2 days before the event as well. If available for your date, accommodations for same-day delivery and pick-up, or weekend delivery and pick-up, can be made.

Is there an extra fee for A to Z team to set up or tear down items?

Stacking chairs (Bistro, Bentwood, Chiavari, and Fruitwood chairs), Farmhouse tables, arches, dance floors and pole tents include complimentary set up and tear down service, as these items require special care by our team!

We offer Setup/Teardown services* for $2.00 per item. These services must be added to your cart in order to reserve a time slot for our delivery team. If this service is available for your date, this will be confirmed with an email following confirmation of your order.
*excludes DIY/Pop-up tents, linens, signage/neons, and tabletop items

Shipping Questions

Can you ship or mail rental items to different states?

We can now ship our flatware across the U.S.! You can view our flatware here, and reach out to us via email for more information in regards to shipping!

Unfortunately, our other rental items are unavailable to ship.